Providing services or relating to consumers

We help you establish a legal framework to ensure fair, safe, and trustworthy service for your customers.

Our office provides comprehensive legal advice.

Providing services or operations related to consumers (Customer): Laws that must be understood to create credibility and sustainability in business.

In today's business world, consumers are not just a target market, but are also people with rights who are clearly protected by law. Business operations related to the sale of goods and services must therefore prioritize consumer rights, transparency in providing information, product warranties, and proper complaint management procedures.

Consumer Protection Law

• Analyze whether sales or service terms and conditions comply with the Consumer Protection Act.
• Draft and review warranty, product return, and service cancellation terms.

Advertisement and Marketing Communications

• Check advertising content for misleading or exaggerated statements.
• Provide advice on communicating with customers to avoid legal liability.

Manage customer complaints and disputes.

• Establish a fair complaints system and dispute prevention guidelines.
• Provide advice or representation in negotiating/mediating disputes with consumers.

Terms and Conditions of Use of Websites or Online Platforms (Terms & Conditions / Privacy Policy)

• Draft privacy terms and policies in accordance with the Personal Data Protection Act (PDPA).
• Prevent the risk of misuse of customer data.